FAQ

Last updated: October 24, 2026

At a glance: Answers about the products, free Standard shipping, order changes, eligible returns, payments, and privacy requests. The linked policies provide the full terms.

What does LoyalBeast sell?

Car seat covers and tethers, travel bowls and bottles, pet carriers and backpacks, harnesses and leashes, and portable beds and mats. Compare the selected item’s measurements, materials, included pieces, and care instructions.

Does LoyalBeast make every product?

We are an independent online retailer. Unless expressly stated on a product page, we do not claim to manufacture the products offered or to be affiliated with or endorsed by any third-party brand.

Where do you ship?

To the 50 US states, including Alaska and Hawaii, and Washington, DC. We do not ship internationally, to US territories or associated regions, or to APO/FPO/DPO military addresses. Contact us before ordering to a PO Box so we can check the selected item and service.

What does shipping cost?

Standard shipping is free with no minimum purchase. We do not offer expedited shipping. Applicable tax and the final amount are shown at checkout.

How long will an order take?

Processing takes 1–2 business days, followed by estimated transit of 2–4 business days, for an estimated total of 3–6 business days. Business days exclude weekends and US federal holidays. These are estimates, not a guaranteed arrival date.

How do I track an order or report a delay?

We provide available shipment and tracking details when the order ships. Contact us with your order number if tracking is unclear. If we cannot ship within our stated time, we will notify you and let you accept revised timing or cancel for a timely refund.

Can I cancel or change an order?

Contact us before shipment as soon as possible. We will check the fulfillment status and confirm whether it can be changed or canceled. A confirmed cancellation is refunded promptly to the original payment method. If it has shipped, we will explain the applicable return process.

What items can I return?

Request a return within 30 calendar days after delivery. A change-of-mind item must be unused, undamaged, and include its accompanying accessories. Damaged, defective, wrong, missing-part, or materially not-as-described items are also supported; report the issue for help.

How do I start a return?

Email support@loyalbeast.com with your order number, the item, and the reason. For a reported issue, include useful details or photos if available. We will explain the steps and provide a prepaid label and the correct return address for an approved return. Do not send a parcel to our public business address without instructions.

Who pays return shipping? Is there a restocking fee?

We pay eligible return shipping and provide a prepaid return label. There is no restocking fee. Keep your drop-off receipt and tracking number. Contact us if you cannot access, print, or use the label.

Do you offer exchanges?

We do not offer exchanges. You may request an eligible return and place a separate order for another item.

When is a return refund issued?

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

What if my item is damaged, wrong, defective, or missing parts?

Contact us with the order number and describe the issue. Photos may help us understand it, if available. We will review the facts and explain the appropriate return or refund steps without limiting applicable consumer rights.

Which payment methods can I use?

Payments are processed through Shopify Payments and any other methods displayed for your order at checkout. Available options depend on checkout eligibility, device, location, and currency. A footer icon alone does not guarantee a method. Never email full card details, CVV, passwords, or verification codes.

How do I choose a harness, carrier, or mat?

Measure the relevant neck and chest circumference, pet body dimensions, vehicle area, or crate interior. Use the selected item’s confirmed range and measurement state. A carrier’s outside dimensions do not establish usable inside space or universal airline acceptance. Do not substitute another size’s specifications.

Are pictured props included, and can every item be machine washed?

Only the selected item’s listed pieces are included. Pets, clothing, and scene bottles are not automatically included. Cleaning methods differ by item and component; a removable liner, support board, bottle, and filter may need different care.

How can I manage advertising cookies or make a privacy request?

Use Your Privacy Choices for the platform-supported sale/sharing or targeted-advertising choices where applicable. Browser cookie settings and applicable GPC signals offer additional controls. For access, correction, deletion, portability, an authorized-agent request, or an appeal, email support@loyalbeast.com or call 801-372-0403. See Privacy Policy for scope, verification, and response periods.

Can I visit the address or send a return there?

Our Kentucky address is for business correspondence only, not a walk-in store. Contact us first for a prepaid return label and the correct return address; do not send returned goods to the public address unless instructed.

How can I contact support?

Email support@loyalbeast.com or call 801-372-0403 with your order number or product and selected option. Use Contact Us for contact details and the address map.