Refund policy

Last updated: October 24, 2026

At a glance: Request a return within 30 calendar days after delivery. We pay eligible return shipping, provide a prepaid label, charge no restocking fee, and do not offer exchanges.

Return eligibility

You may request a return within 30 calendar days after the item is delivered. For a change-of-mind return, the item must be unused, undamaged, and include its accompanying accessories.

We also support returns for damaged, defective, wrong, missing-part, or materially not-as-described items. The unused and undamaged conditions for a change-of-mind return do not prevent you from reporting an item that arrived damaged or defective. Nothing here limits rights that cannot be waived under applicable federal or state law.

How to request a return

Email support@loyalbeast.com with your order number, the item, and the reason for return. For damage, defects, wrong items, missing pieces, or a description mismatch, describe the issue and include useful photos if available.
We will review the request, explain the next steps, and provide assistance if you need help with a label.
For an approved return, use the prepaid return label and return address we provide. Include the item’s accompanying accessories and follow the supplied packing and handoff instructions. Keep the drop-off receipt and tracking number until the return is complete. If you cannot access, print, or use the label, contact us for assistance.

For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.

Our public Kentucky address is for business correspondence only and is not automatically a return destination. Do not send a parcel there without our instructions.

Return shipping, fees, and exchanges

We pay return shipping for eligible returns and provide a prepaid return label. We do not charge a restocking fee. We do not offer exchanges. If you want another item, you may request an eligible return and place a separate order.

When a refund is issued

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

If you have not received a refund confirmation after that period, contact us with your order number and return tracking, if available. After we confirm that a refund has been issued, your bank or payment provider can explain its posting time.

Canceling or changing an order

Contact us as soon as possible before shipment to request a cancellation or change. We will check the fulfillment status and tell you whether the request can be completed. When we confirm a cancellation, any collected payment will be refunded promptly to the original payment method. This is separate from the return-inspection timeline above. If the order has shipped, we will explain the applicable return process.

If we cannot ship within our stated timing, you may accept revised timing or cancel for a timely refund. See Shipping Policy and Payment Policy.